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Orders & Payments

How can I place an order?

You can place your order directly through our website. Simply choose your favourite T-shirt, select the size and, add it to your cart, and proceed to checkout.

What payment methods do you accept?

We accept all major payment methods including:

  • Credit/Debit Cards (Visa, MasterCard, RuPay)
  • UPI & Wallets (Google Pay, PhonePe, Paytm)
  • Net Banking
Can I modify my order after placing it?

You can modify or cancel your order within 24 hours or before it's shipped. After dispatch, modifications are not possible.

I didn't receive an order confirmation. What should I do?

Please check your spam/junk folder or verify that your email ID and mobile number were entered correctly. If the issue persists, contact us at consumer.products@mythik.com

What if the product I want is out of stock?

You can click the "Notify Me" button on the product page, and we'll email you once it's back in stock.

Shipping & Delivery

How long will it take to receive my order?

Orders are typically delivered within:

  • Standard Shipping: Upto 10 business days
  • Express Shipping: Upto 10 business days
Do you offer free shipping?

Yes! We offer free standard shipping on orders above ₹1000. For smaller orders, a nominal fee may apply.

Can I track my order?

Absolutely. Once shipped, you'll receive an email or SMS with your tracking number and link.

What if my order is delayed?

Occasional courier delays can happen. If your order hasn't arrived within the estimated time, contact us and we'll assist immediately.

Returns, Exchanges & Refunds

What is your return policy?

You can return unused, unwashed, and unworn T-shirts within 7 days of delivery, with all tags and packaging intact.

How do I request a return or exchange?

Email us at consumer.products@mythik.com or message us on WhatsApp with your order number or apply on website and reason for return. We'll guide you through the process.

Can I exchange for a different size or colour?

Exchanges are allowed only for size changes and not colour changes, subject to stock availability.

Do you offer refunds?

Yes. Refunds are processed to your original payment method within 8-14 business days after the product passes inspection.

What if I received a damaged or wrong product?

We're sorry for the inconvenience! Please share a photo of the item within 48 hours of delivery. After inspection, we'll send a replacement or full refund immediately.

Are sale T-shirts eligible for return?

No. Sale items are not eligible for return unless defective.

Sizing & Product Information

How do I find my correct size?

Please refer to our Size Chart available on each product page.

What materials are your T-shirts made from?

Our T-shirts are crafted from premium cotton, bio-washed, and pre-shrunk for comfort and durability.

Will the color of the T-shirt match the image online?

We do our best to display accurate colors. However, slight variations may occur due to lighting or screen settings.

How should I wash and care for my T-shirt?
  • Machine wash cold
  • Do not bleach
  • Avoid wringing
  • Dry in shade
  • Iron on low heat inside-out

Refunds & Payment Issues

How long does it take to receive a refund?

Refunds are usually processed within 8-14 business days after your return is approved.

What if I haven't received my refund yet?

Refund processing time may vary depending on your bank. If it's been over 10 days, contact us at consumer.products@mythik.com and we'll help you follow up.

Can I get a refund to a different account?

No, for security reasons, refunds are issued only to the original payment source.

Will I get shipping costs refunded?

If the return is due to our error (defective/wrong item), yes. Otherwise, shipping costs are non-refundable.

Cancellations

Can I cancel my order?

Yes, orders can be cancelled within 24 hours or before shipping. Once shipped, cancellation isn't possible.

How will I know if my cancellation is confirmed?

You'll receive an email confirmation once your order is successfully cancelled and the refund is initiated.

Customer Support

How can I contact customer care?

You can reach us at:
📧 Email: consumer.products@mythik.com
📞 Phone/WhatsApp: 77109 14757
🕒 Working Hours: Monday–Saturday, 10 AM – 6 PM

Where is your store located?

Our operations are exclusively conducted online, and we do not maintain a physical retail location.

Sustainability & Brand Promise

Are your T-shirts eco-friendly?

Yes! We use ethically sourced cotton, eco-friendly dyes, and sustainable packaging wherever possible.

Do you use plastic packaging?

We strictly avoid plastic packaging for all our products, central to our environmental and sustainability commitment. We exclusively use paper and cardboard, ensuring our packaging is renewable, biodegradable, and easily recyclable through municipal streams. This choice significantly reduces our ecological footprint and avoids plastic waste and pollution. Our goal is high-quality products with the highest standards of environmental stewardship, beginning with our shipping materials.

Still Have Questions?

We're always happy to help!

Reach out to us at consumer.products@mythik.com or DM us on WhatsApp 77109 14757 for quick assistance.