Account

Refund policy

Return, Exchange, Replacement & Refund Policy

1. Our Commitment

We care about your satisfaction! If you’re not completely happy with your T-shirt purchase, we offer hassle-free options for returns, exchanges, replacements, and refunds, subject to the terms outlined below.

2. Eligibility Criteria:

To qualify for a return, exchange, or replacement:

  • The product must be unused, unwashed, and unworn.
  • The original tags (Including the plastic cable tie tag), packaging, and invoice must be intact.
  • The request must be initiated within 7 days from the date of delivery.
  • The item must not fall under the non-returnable category (see Section 7).

3. Return Process

Initiate a Request

  • Email us at consumer.products@mythik.com or message us via WhatsApp (77109 14757)
  • Include your order number, reason for return, and relevant photos (if applicable).

Approval & Shipping

  • Once your return request is approved, we’ll share the return instructions and arrange pickup.
  • Please pack the T-shirt securely to avoid damage in transit.

Inspection & Confirmation

  • Upon receipt, our team will inspect the product.
  • If it meets our quality standards, we’ll process your refund, exchange, or replacement as per your request.

4. Exchange Policy

We want you to get the perfect fit!

  • You can request an exchange for size, subject to availability.
  • Only one exchange per order is permitted.
  • If the requested size is unavailable, we’ll issue a store credit or refund.
  • For exchanges due to customer preference (e.g., size issues), return shipping costs may apply.

Replacement Policy (Defective or Wrong Item)

If you receive a defective, damaged, or incorrect item, we’ll replace it at no extra cost.
Please contact us via Email (consumer.products@mythik.com) within 48 hours of delivery with:

  • Order number
  • Photos of the product showing the defect or issue

Once verified, a replacement will be sent immediately.

6. Refund Policy

  • Refunds will be processed once your returned product passes the inspection.
  • Refund Mode: Original payment method (credit/debit card, UPI, wallet, etc.)
  • Processing Time: Typically within 8-14 working days after approval
  • Deductions: If applicable, shipping or handling fees may be deducted (except for defective or wrong items).

7. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Gift cards and vouchers
  • Items purchased on clearance, final sale, or promotional discounts
  • Worn, washed, or altered products

8. Important Notes

  • Items returned without prior approval may not be accepted.
  • If the product fails inspection (shows use, stains, or damage), it will be sent back to the customer.
  • Store credits, once issued, are valid for 6 months from the date of issue.

9. Contact Us

We’re here to help!

  • Email: consumer.products@mythik.com
  • Phone/WhatsApp:  77109 14757
  • Business Hours: Monday to Saturday, 10 AM – 6 PM
  • Cancellation Policy


Cancellation Policy

1. Overview

We understand that plans can change! If you wish to cancel your T-shirt order, we’re here to make the process as smooth as possible. Please review the following terms and conditions regarding order cancellations.

2. Order Cancellation (Before Shipment)

  • You may cancel your order within 24 hours of placing it, or before it has been shipped, whichever comes first.
  • To request a cancellation, please contact us at:
    • Email: consumer.products@mythik.com
    • Phone/WhatsApp: 77109 14757

Once the order has been shipped, it can no longer be cancelled. In such cases, you may refer to our Return & Refund Policy after receiving the product.

3. Cancellation After Shipment

  • If your order has already been dispatched, it cannot be cancelled.
  • You may choose to refuse delivery or return the item once it is delivered (following our return policy guidelines).
  • Any applicable shipping or return charges may be deducted from the refund if the cancellation is not due to an error on our part.

4. Prepaid Orders

  • If you paid online and cancel before shipping, a full refund will be issued to your original payment method within 8-14 working days.
  • If cancelled after shipping or refused upon delivery, the refund will be processed after deducting shipping costs once the product returns to our warehouse.

5. Automatic Cancellations

Your order may be automatically cancelled if:

  • The item is out of stock or unavailable.
  • Payment authorization fails or remains incomplete.
  • Shipping to your location is not currently supported.

In such cases, you’ll be notified immediately, and any amount paid will be fully refunded.

6. Refund Timeline

  • Approved cancellations will be refunded within 8-14 business days after confirmation.
  • Refunds will be made through the original payment method or as store credit, depending on your preference.

7. Contact Us

For order changes, cancellations, or assistance, please reach out to our support team:

  • Email: consumer.products@mythik.com
  • Phone/WhatsApp: 77109 14757
  • Business Hours: Monday to Saturday, 10 AM – 6 PM